SELLER PERFORMANCE
seller ratings
Keeping your ratings high is key to expediting your store's online success. Find out why seller ratings are important, as well as how to manage and calculate them.
Keeping your ratings high is key to expediting your store's online success. This article goes over why seller ratings are important, as well as how to manage and calculate them. We also cover noon's ratings anti-manipulation policy guidelines that allow us to maintain a positive customer experience.
Let's get started.
For customers, the purpose of seller ratings is to provide easily accessible data to help make informed, and reliable decisions when purchasing products on noon.
For sellers, these ratings provide useful insight into your overall performance, giving you guidance on where to make necessary tweaks to outrun your competition.
Watch this video (or read on) to find out more!
Nina Ilic
Communications & Partner Engagement
01
Access your seller ratings in two ways; product display page or and seller profile.
The product display page (PDP). Your seller ratings and reviews are displayed on the right side of the page on noon.com, right under your store name. It details:
- Who the seller is
- Star rating bar
- Percentage of positive customer reviews
Seller profile. Your seller rating & reviews are displayed on your seller profile on noon’s webpage where you can find more information on:
- Who the seller is
- Star rating bar
- Customer reviews
- Badges (if applicable)
How is my seller rating calculated?
- When a customer receives your product, they will be able to rate it from 1 to 5 stars on your seller profile, based on how pleased they are with the order experience.
- Your overall rating is calculated based on the average rating of all customers who rated you. This score will be updated on a daily basis.
- Customers can also submit written feedback related to their shopping experience.
Important! You’ll need to accumulate at least 20 ratings before they start showing up on your profile to customers.
02
REPUTATION
MANAGEMENT
Reputation management dashboard. This is the back end of your ratings, and shows you how many of your orders have been rated and/or reviewed.
The Reputation Management page on Seller Lab offers information related to your performance and how customers rate your products and your service. We strongly recommend that you check it often to assess your strengths, as well as to identify problem areas in order to improve them.
Follow the steps listed below to access your Reputation Management page:
- In Core, click the Reputation Management tab.
- This will open the Dashboard where you'll be able to see the summary.
Want a detailed report?
- Click Seller Reviews to see more information and export a report with all the details.
- Click Intel, then Custom Reports, then click Generate Report.
03
RATINGS
MANIPULATION
POLICY
Ratings manipulation policy.
Important! Sellers are not allowed to create, edit, post any content for your own products or services in exchange for any form of compensation. The same goes for products or services offered by your friends, relatives, employers, business associates and your competitors.
All seller reviews must follow our seller review guidelines. If you notice any reviews breaking these guidelines, please contact us at seller@noon.com, and we’ll get back to you.
learn more
Want to learn more about selling on noon? Check out our suite of seller resources, videos, and demo sessions on our seller YouTube channel.
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