Who can become a mahali seller?
We will assist you in growing your business and will provide you with the necessary support and tools to get you started.
Frequently asked questions
You can use a single trade license to manage many stock kinds by having separate warehouses. And this is the most convenient and preferable method. Or you can choose to have two separate seller accounts, but this will need you to maintain two separate accounts and two separate sources for reconciliation.
An exemption is provided if the business is owned by an Emirati or Saudi but managed by a non-local family member (wife). They are accepted because it is ultimately within the family.
Or you can join noon as a regular seller!
You can arrange for your goods to be sent as frequently as needed. As you handle logistics, you must communicate the storage conditions and frequency (noon allows for variable storage conditions - we sell a wide range of products.) For example, beauty products are kept at low temperatures, and even during summer (they are kept cool to keep them good condition).
There is no limit to pricing, we even sell jewelry from Dubai Mall stores that is over 100,000 AED. However, expensive products should be fulfilled by partner, as we do not have adequate insurance in our customer fulfillment centers.
The situation is extremely fluid, with governments frequently modifying permissions. In such circumstances, we always notify our sellers ahead of time.
When things leave the seller's warehouse, they must be sanitized. Before packing and shipping, we clean our premises.
The seller creates an ASN (Advance Ship Notice) and chooses a slot on the seller lab. The ASN is accepted, and the seller then delivers to the noon facility. This is also taught in Seller Lab training.
We want our customers to have access to the most extensive catalog possible. As a result, there is no restriction on the number of SKUs. When we inbound a SKU into a customer fulfillment center, it is verified. As a result, it advised to have at least 10 units/SKUs for increased warehouse productivity. Mahali sellers can have a minimum of 5 units/SKU. The greater the depth per SKU, the easier it is for us to operate. Important: nonmoving stock is subject to monthly storage fees.
Please keep in mind that if the bank raises issues with any seller payments, we will delay payments for that seller until a resolution is reached.
Sadly this cannot be done. We can recommend sellers wait until they have the correct license and join the next wave of sellers.
If you have any more seller support questions, please contact us at email@example.com, and our dedicated seller support team will get back to you!
Share your information with us, and we will contact you when the next round of Mahali onboarding and training is available.
Did you know that noon Food now serves ALL Dubai locations? Find out more about our food delivery app in the UAE here.