SELLER PERFORMANCE
seller performance
The better your seller performance, the higher your products will rank in search results, resulting in increased sales and revenue.
As a seller on noon.com, understanding your performance metrics is crucial to your business’ online success. The better your seller performance, the higher your products will rank in search results, resulting in increased sales and revenue.
Let's take a closer look at what seller performance is, what metrics determine performance, and how to improve your ratings and reviews on noon.com.
Nina Ilic
Communications & Partner Engagement
01
How is seller performance determined on noon?
On noon, seller performance is measured by a series of metrics that track how well you are meeting the platform's standards for customer satisfaction, fulfillment, and accuracy.
Your performance metrics are based on a variety of factors, including the number of orders you process, customer service response times, product quality, and timeliness of deliveries.
Your overall performance is determined based on these metrics, and it can either positively or negatively impact your visibility and sales on our platform.
02
PERFORMANCE
METRICS
What metrics affect your seller performance?
Ratings and reviews
- Maintaining a high seller rating will reflect your excellent performance and help our customers trust your service and products. Negative feedback or poor reviews can have the opposite effect, negatively impacting your seller rating. Find out how to boost your reviews and ratings here.
Order cancellation rate
- Your order cancellation rate is the percentage of orders that you cancel after receiving them. High cancellation rates have a negative impact on your seller rating, so make sure to only accept orders that you know you can fulfill.
Return rate
- The return rate is the percentage of orders that customers return after receiving them. High return rates may indicate low product quality or inaccurate product descriptions, resulting in a negative impact on your seller performance.
Delivery and fulfillment time
- Delivery and fulfillment time are measurements of how long it takes to receive and fulfill an order, respectively. Fast fulfillment and delivery times lead to higher seller ratings so make sure to keep your delivery and fulfillment time as short as possible.
03
IMPROVING
SELLER
PERFORMANCE
Ratings manipulation policy.
To improve your seller performance, you need to focus on providing excellent customer service, accurate product descriptions, and fast delivery times.
This includes responding to customer inquiries promptly, ensuring your products are accurately represented on your listings, and fulfilling orders as quickly as possible.
By focusing on these areas, you can improve your metrics and earn higher ratings from customers, leading to increased sales and more success on noon.com.
Tip! By focusing on customer satisfaction, accurate product descriptions, and fast fulfillment and delivery times, you can improve your rating significantly.
That's it!
Got questions? Reach out to us at seller@noon.com
learn more
Want to learn more about selling on noon? Check out our suite of seller resources, videos, and demo sessions on our seller YouTube channel.
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