FULFILLED BY PARTNER

direct ship: how to use the fulfilment app

Learn more about the Direct Ship app so you can fulfill orders like a pro!

March, 15, 2023

Welcome to our Direct Ship technical app explainer! We're here to show you how to use key elements of the Direct Ship app so you can ship quickly and easily. We’ll discuss the following:

How to scan a serial number
How to complete a quality check to ensure fulfillment accuracy
How to cancel an order due to stock issues
How to choose to fulfill and process orders later
Marking an item as lost

Tip: Before you dive into this, we would recommend checking out our other Direct Ship articles.

Ready to learn? Let's go.

Ellen Kerry

Communications & Partner Engagement

How to scan a serial number

Open the item and click the camera icon. Select the scan serial button and capture the serial number on the back of your product. This serial number will be linked to the item.

How to complete a quality check to ensure fulfilment accuracy

It is very important to make sure that what is sent to customers matches what they ordered. We suggest doing a quick quality assurance check to make sure this is done right.

To do this, open the item in the app and click on the camera icon. Click capture item images and add a caption to detail anything important (if needed). Add one or more images, then submit.

Tip: Remember to take photos of the items before you pack them as orders!

How to cancel an order due to stock issues

If a customer places an order for an item and you see it is now out of stock, you will need to complete an order cancellation to update the customer.

Here’s how to do it on the app:

Go into the Direct Ship items view and select the item that is no longer available. Mark the item as out of stock and press confirm. The product will now be removed from the list.

How to cancel an order on Seller Lab:

Click fulfilment on the left-hand menu, then FBP direct ship. Here you should select the pending tab. Locate the correct item and click the out of stock button.

Important! If you need to cancel an order and mark items out of stock, you will be subject to a cancellation fee.

How to choose to fulfill and process orders later

If you need a little more time to process an order, you will need to tap force close at the top of the order list. Once done, the remaining orders will move to your pending orders list.

Tip! Customers love speedy fulfilment, so it is important to try to turn around orders in good time.

Marking an item as lost

Sometimes items become lost for a variety of reasons. If this happens, you will need to update the customer order as soon as possible.

To do this in Seller Lab, click fulfilment, then FBP direct ship, and select the pending tab. Here you can select the mark as lost button on the item that is missing.

Important! You will be subject to a cancellation fee if this occurs.